D2E are searching for an engineering graduate to join our lift and escalator portfolio management team in a technical support role with the progression to becoming a lift and escalator consultant.
The primary role of the Technical Support Associate (TSA) is to support the Account Managers in delivering a quality service to our prestigious portfolio clients. The TSA will work in a team with other TSA’s to collectively support the portfolio business.
Asset Management - Ensuring that there is an up-to-date and accurate register of assets for each client with data including
Client Data - Ensuring that all data relating to the client is correctly stored on the D2E cloud server
Compliance Management - Managing the Thorough Examination (TE) process from start to finish for each client.
D2E Audit Process - Managing the D2E site or unit audit process from arranging dates for audits to reviewing audit and submitting to client with Account Managers permission.
Contract Management - Ensuring that any contract variations for either adding new sites or removing sites from the client’s portfolio are completed to the client requirements.
Financial Management - Setting up trackers for the management of all quotes and invoices in line with client processes.
Account Support – Support the account manager by coordinating, collating data and, on occasion, attending for supplier and client meetings.
KPI Data Collation
Reporting – Collating data for monthly/quarterly Client reports and occasional writing of life cycle reports and strategic reports.
Technical Advice - The TSA must have the ability to handle calls and email requests for basic information regarding the client, site or asset. It is important that the TSA understands when to seek advice or escalate these requests.
Account Management - It will be expected that the TSA will take-on the Account Management role for several of the smaller D2E portfolio client accounts, supported by the Account Management team.
The candidate will be a graduate with a BEng or an equivalent and will have good IT Knowledge in MS Office with the ability to quickly learn to use new software and databases. They will be expected to respect, follow and uphold D2E’s core values regarding safety, ethics and quality and be able to demonstrate a professional image and operate in all circumstances with the highest integrity. As with all roles at D2E, the candidate will be expected to have a flexible approach to work, being able to work individually and as part of a team, and to suit the company’s operational needs.
Whilst knowledge of lifts and escalators is desirable, it is not expected, and a full induction programme to the company will cover the basic knowledge needed regarding lifts and escalators which will be developed over the course of the employee’s time at D2E.
To apply for the role, please send a CV and covering letter to firstname.lastname@example.org or for further information about the role please call 0207 233 9355 and ask for Amy.