A focus on Emergency Communication Devices: Autodiallers

Over recent years,  we have found that a high percentage of near miss reports from our Client sites centres largely around autodiallers. This near miss is very common and largely avoidable. So, what makes an inoperative autodialler a near miss, you ask? An autodialler is designed to provide lift users with a line of communication in the event of an emergency to a rescue centre. Anybody who travels in lifts regularly would note that mobile phone signal is not always most reliable whilst inside the cabin. If a lift user were to become trapped in a lift with no form of communication, then there would be a chance of them being completely unable to communicate with the outside world. They would only be found once someone noticed the lift wasn’t working, and if the building was ‘unmanned’ this could be a very long time indeed! It is, therefore, important that your autodialler is tested regularly, and if it is found to be inoperative, D2E would advise that the lift is removed from service until communication has been reinstated. 

To find out more about Autodiallers and the obligations placed upon the owner and the lift service provider to ensure that these devices are compliant, check out our factsheet here.